FAQs

Site to Store Shipping is simple, although each retailer that offers this service has slightly different options and rules. Below you'll find some answers to general questions about site to store shipping.

  1. » How Does Site to Store Shipping Work?

    In most cases, you simply check the ship to store or site to store option during the checkout process, the website will prompt you to locate a store near you (by simply inputting your zip code), and then you continue the checkout process as you normally would. You’ll receive an email afterward, generally containing some sort of confirmation code required at the time of pick up. You'll receive either another email or phone call when your items have arrived. Go to the store and show them any confirmation number you might have and a valid photo ID and they’ll deliver the items to you—you don’t even have to bother to pay because you already have.

    Some store such as Target and Walgreens even offer free site to store photos, simply upload your digital photos online, order prints delivered to a store near you, and you can pick them up sometimes in a matter of minutes.

    Most retailers treat online purchases the same way they do store purchases when it comes to returns. Depending on the retailer, and the complexity of their returns policy, returning an item shipped via site to store should be no more difficult than returning anything else.

  2. » Are All Site to Store Programs the Same?

    Not at all. Every retailers program is a little different. Some actually reserve product currently on store shelves for online customers in addition to shipping items across country, some operate only within the contiguous United States, some limit the types, sizes, or quantities of items eligible for free site to store shipping. Many retailers have responded to customer comments and complaints and made the process easier than checking out at a cash register, even going so far as offering curbside pick up so you don’t even have to go in the store. It’s important to understand each individual retailer’s program before choosing to use it.

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